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Q & A

Payment:
1. How can I pay for the merchadise?
2. Do you accept credit card payment?
3. What is PayPal?

Shipment:
1. How the merchadise is shipped?
2. How much is charged for the shipping?


Returns & Exchanges:
1. What can I do if I am not completely satisfied with the item I receive?
2. How do I return an item?
3. How long will it take to receive my refund?
4. How long will it take to receive my exchange?
5. Why was my order cancelled?


Warranty, Returns & Exchanges of E-Reading Pen
1. What kind of warranty you offer for E-reading pen?
2. What can I do if I am not completely satisfied with the E-reading pen I receive?
3. How do I return an E-reading pen?


Wholesale
1. Who can buy wholesale?
2. Is there a sign-up fee for wholesale?
3. Do you charge anything additional for wholesale order?
4. How much is the discount for wholesale?
5. Is there any minimum order requirement for wholesale?
6. Do I still earn Rewards Points on wholesale orders?
7. How can I get exempted from Missouri Sales Tax if I am a retailer/wholesaler in Missouri?

Payment

1. How can I pay for the merchadise?
We accept Money Order, Cashier Check, Certified Check and Western Union money transfer. We also accept any credit card payment via Paypal (you can still use Paypal even you don't have a PayPal account).

Sorry, we don't accept Cash, Personal Check or Company Check.

2. Do you accept credit card payment?
You can use major credit cards, such as Master card, Visa, American Express, Discovery card, and etc, to finish online payment via PayPal.

Currently, we are working on to establish a direct credit card payment system on our website.

3. What is PayPal?
We are a verified vendor of Paypal, which utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.

Paypal provides 24/7 transaction monitoring, worldwide fraud specialists, cutting-edge fraud models and its own verification system. Your credit card or banking information is encrypted by PayPal, so that you can get 100% protection from PayPal and additional coverage for your transactions from its purchase protection programs.

You have nothing to worry by using Paypal to finish your online payment.

Shipment

1. How the merchandise is shipped?
best4future.com attempts to process and ship all orders in a timely manner. Generally, all orders received are processed within 1-2 business days. However, during busy seasons, like the holidays, it may take a little bit longer.

Our primary carrier is USPS. You can aslo choose UPS when you check out. Our products are shipped via the shipping method you choose during the checking out procedure. Depending on your location and the specific shipping method you choose, please allow around 2-7 business days for transit.


2. How much is charged for shipping?
The shipping charge varies according to the total value of the merchandise you order and the specific shipping method you choose during the checking out procedure. Our primary carrier is USPS. You can aslo choose UPS when you check out.

Shipping Method
Shipping Charge
Shipping Time
Express Shipping
$15.99 basic fee + $3.99/item
1 - 2 business days
Priority Shipping
Total Value of The Merchandise
Shipping Charge
2 - 5 business days
Below $20
$5.75
$20.01 - $30
$7.75
$30.01 - $40
$8.75
$41.01 - $50
$9.75
$50.01 - $75
$11.75
$75.01 - $100
$13.75
$101.01 - $150
$15.75
$150.01 - $200
$18.75
$200.01 - $250
$20.75
$250.01 and up
$22.75
Standard Shipping
Below $50
$4.99
4 - 10 business days
FREE Shipping
$50.01 and up
FREE
4 - 10 business days

* Please be aware that Express Shipping, Priority Shipping, Standard Shipping and FREE Shipping services are only available for the 48 states of continental USA. For international orders, please choose UPS Wordwide or USPS International.

Returns & Exchanges

1. What can you do if I am not happy with the item I receive?
If for any reason you have changed your mind about your purchase, you may return the item within 30 days of receipt of the merchandise in the original condition for a full refund or store credit, excluding shipping charges.

All returns are subject to approval by Best4future.com. We are not responsible for damaged merchandise due to wear and tear.


Please be aware that any DVD or CD that is opened upon receiving cannot be returned unless the said merchandise has manufacturing defects, or if they were erroneously sent to a customer. We cannot accept returns of opened, non-faulty DVDs which are not compatible with your DVD player.

2. How do I return an item?
No merchandise may be returned without obtaining a Return Authorization Number (RA#). To return an item, you must email us at info@best4future.com to obtain a RA#. Once you receive RA#, returns must be made within 15 days. All return packages must have the RA# clearly marked on the original invoice.

Certain restrictions apply:
* Shipping charges will not be refunded and the returning shipping cost is the customer's responsibility.
* We are not responsible for returning package that are lost or damaged during shipping.
* We recommend insuring the package before sending for your personal tracking purposes.


3. How long will it take to receive my refund?
You will be refunded your purchase total minus any shipping charges. If you paid by PayPal, the credit will appear immediately when we receive the returned merchandise.

If you paid by Money Order, Cashier Check, Certified Check or Western Union money transfer, you should receive a check within 30 days of the credit being issued.


4. How long will it take to receive my exchange?
Please allow 1-4 weeks after we receive the returned merchandise and your request for the replacement product to ship.

5. Why was my order cancelled?
Best4future.com reserves the right to cancel any order due to, but not limited to, low order (not meet our minimum order requirement), stock issues, site related malfunctions, improperly stated pricing, coupon code or discounts, and failed credit authorizations.

Warranty, Returns & Exchanges of E-Reading Pen

1. What kind of warranty you offer for E-reading pen?
Your E-reading pen is warranted to be free from defects in material and workmanship for one (1) month from the original purchase date, excluding the compatible books.

Should the product has a defect in materials or workmanship within one (1) month from the original purchase date, we will gladly replace it without charge to you (a shipping and processing fee may apply).

Should the product has a defect in materials on workmanship within three (3) months from the original purchase date, we will gladly repair it without charge to you (a shipping and processing fee may apply).

Should the product has a defect in materials on workmanship after three months since the original purchase date, we will gladly repair it with a small fee (a shipping and processing fee may apply).

This warranty does not cover any damage caused by accident, vandalism, misuse, abuse, alteration or any use other than as intended and described in the User

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