Q & A

Returns & Exchanges

1. What can you do if I am not happy with the item I receive?
If for any reason you have changed your mind about your purchase, you may return the item within 30 days of receipt of the merchandise in the original condition for a full refund or store credit, excluding shipping charges.

All returns are subject to approval by Best4future.com. We are not responsible for damaged merchandise due to wear and tear.

2. How do I return an item?
No merchandise may be returned without obtaining a Return Authorization Number (RA#). To return an item, you must email us at info@best4future.com to obtain a RA#. Once you receive RA#, returns must be made within 15 days. All return packages must have the RA# clearly marked on the original invoice.

Certain restrictions apply:
* Shipping charges will not be refunded and the returning shipping cost is the customer's responsibility.
* We are not responsible for returning package that are lost or damaged during shipping.
* We recommend insuring the package before sending for your personal tracking purposes.

3. How long will it take to receive my refund?
You will be refunded your purchase total minus any shipping charges. If you paid by PayPal, the credit will appear immediately when we receive the returned merchandise.

If you paid by Money Order, Cashier Check, Certified Check or Western Union money transfer, you should receive a check within 30 days of the credit being issued.

4. How long will it take to receive my exchange?
Please allow 1-4 weeks after we receive the returned merchandise and your request for the replacement product to ship.

5. Why was my order cancelled?
Best4future.com reserves the right to cancel any order due to, but not limited to, low order (not meet our minimum order requirement), stock issues, site related malfunctions, improperly stated pricing, coupon code or discounts, and failed credit authorizations.

Warranty, Returns & Exchanges of E-Reading Pen

1. What kind of warranty you offer for E-reading pen?
Your E-reading pen is warranted to be free from defects in material and workmanship for one (1) month from the original purchase date, excluding the compatible books.

Should the product has a defect in materials or workmanship within one (1) month from the original purchase date, we will gladly replace it without charge to you (a shipping and processing fee may apply).

Should the product has a defect in materials on workmanship within three (3) months from the original purchase date, we will gladly repair it without charge to you (a shipping and processing fee may apply).

Should the product has a defect in materials on workmanship after three months since the original purchase date, we will gladly repair it with a small fee (a shipping and processing fee may apply).

This warranty does not cover any damage caused by accident, vandalism, misuse, abuse, alteration or any use other than as intended and described in the User’s guide, or damage resulting from failure to maintain and clean the E-reading pen as specified in the User’s manual. This warranty applies only to the original purchaser of the E-reading pen from Best 4 Future Bilingual Bookstore.

2. What can I do if I am not completely satisfied with the E-reading pen I receive?
If for any reason you have changed your mind about your purchase, you may return the pen within seven (7) days of receipt of the merchandise in the original condition for a full refund or store credit, excluding shipping charges. Please be aware that returns of Supervalue Packages are subject to 15% restocking fee of the listed prices of the packages.

All returns are subject to approval by Best4future.com. We are not responsible for damaged merchandise caused by accident, vandalism, misuse, abuse, alteration or any use other than as intended and described in the User’s guide, or damage resulting from failure to maintain and clean the E-reading pen as specified in the User’s manual.

3. How do I return an E-reading pen?
No merchandise may be returned without obtaining a Return Authorization Number (RA#). To return an item, you must email us at info@best4future.com to obtain a RA#. Once you receive RA#, returns must be made within 15 days. All return packages must have the RA# clearly marked on the original invoice.

Certain restrictions apply:
* Shipping charges will not be refunded and the returning shipping cost is the customer's responsibility.
* We are not responsible for returning package that are lost or damaged during shipping.
* We recommend insuring the package before sending for your personal tracking purposes.

Wholesale

1. Who can buy wholesale?
Any business/individual can buy wholesale from us. Business EIN (Federal Tax ID) is not required.

2. Is there a sign-up fee for wholesale?
Absolutely no sign-up fee.

3. Do you charge anything additional for wholesale order?
Absolutely no additional charge.

4. How much is the discount for wholesale?
We are dedicated to make wholesale purchases affordable. You enjoy an extra 40% off regular, sale & clearance prices on all the merchandises in wholesale purchases (excluding E-Reading Pen & Audiobooks. Please email to info@best4future.com to request the wholesale discount code. There is absolutely no sign-up fee or additional charge.

5. Is there any minimum order requirement for wholesale?
Yes. In order to enjoy our surprisingly low wholesale prices with exclusive large discount, the minimum order value before the discount is applied is $1000, excluding shipping charge and sales tax.

In another word, before applying the 40% off wholesale discount, the total amount (excluding shipping charge and sales tax) of the order must be $1000 at minimum.

All wholesale orders are shipped for free within the 48 states of continental USA.

6. Do I still earn Rewards Points on wholesale orders?
Yes, your wholesale purchases still earn Rewards Points and Rewards Dollars, which can be redeemed toward the future purchases of qualifying products at best4future.com Please refer to 4Future Rewards Program for more details.

7. How can I get exempted from Missouri Sales Tax if I am a retailer/wholesaler in Missouri?
If you are a retailer /wholesaler in Missouri, and looking for a Missouri Sales Tax Exempt, please email us your name, contact information, invoice number and a short message including Federal Tax ID of your business and a copy of Missouri Sales Tax Exempt to info@best4future.com after you make the wholesale purchase. We will contact you and refund you the Missouri Sales Tax shortly.